Payment/Refund Procedures

No credits or refunds will be issued after the activity/program registration close date. (See separate policy for ERC Indoor Golf.)

If a registrant cancels prior to the close date, a credit will be issued to registrant’s account. If an activity is cancelled by the Emporia Recreation Commission, a credit will automatically be issued to the registrant’s account. Registrant will receive an email notification when a credit is issued. Make sure the email address is up-to-date to receive notifications.

If you prefer a refund, you may request one within 30 days of the account credit date. To request a refund, email sdreasher@emporiarec.org or call 620-340-6300. All approved refund requests will be issued to original payment-type. 

No exceptions. Credit card payments will be credited back to the original card within 3-5 business days of request. All check/cash payments will be issued a refund check. Refund checks will be issued and mailed upon Board approval.

Exception for Youth Sports Only (excludes 3rd party camps/clinics/programs):

Registrants can cancel a youth sports activity up to the first meeting date/practice/session (depending on the activity) and still receive a credit to registrant’s account. A refund can not be requested if cancelled after the registration close date.

Cancellations after the first meeting date will be at the discretion of the Sports Supervisor.

The Emporia Recreation Commission reserves the right to combine activity sessions as needed. The ERC will contact you if an activity is combined. You must notify ERC staff or contact the ERC office to transfer activities or receive credit if you cannot participate in the combined activity session.

Credits cannot be transferred across accounts but can be used for any registrants under your account. Credits will automatically be applied to your next registration. ERC cannot hold credits.

Convenience Fee:

A 3.5% surcharge will be applied to all card payments.

Credit/Refund Procedure for ERC Indoor Golf

Reservations must be cancelled within 72 hours of time reserved. This must be done online through your account.  See the ERC Indoor Golf page for instructions on canceling. No credits or refunds will be issued after the 72 hour cancellation window. Reservations are transferable to a party of your choice. Just advise the party to use your name when checking in.  The ERC will not transfer reservations or payments for ERC Indoor Golf.

If a reservation is cancelled prior to the 72 hour cancellation window, a credit will be issued to your ERC account. If ERC Indoor Golf is closed by the Emporia Recreation Commission, a credit will automatically be issued to your account. You will receive an email notification when a credit is issued. Make sure the email address in your account is up-to-date to receive notifications.

If you prefer a refund, you may request one within 30 days of the account credit date. To request a refund, email sdreasher@emporiarec.org or call 620-340-6300. All approved refund requests will be issued to original payment-type. No exceptions. Credit card payments will be credited back to the original card within 3-5 business days of request. 

Credits cannot be transferred across accounts but can be used for any registrants under your account. Credits will automatically be applied to your next registration. ERC cannot hold credits.